Template:OTRS ticket

OTRS ticket # [[otrs:{{{1}}}|{{{2}}}]]

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The following documentation is located at Template:OTRS ticket/documentation. ^[edit]

Useful links: subpage list • links • redirects • transclusions • errors (parser/module) • sandbox

This template creates a hyperlink to an existing OTRS ticket. It is useful for OTRS agents wanting to refer to the content of specific tickets (for example, to request undeletion of a file). The template takes two parameters: the first is the ticket ID number and the second is the ticket number itself. Both are required for the template to operate correctly, and neither has a default value.

Template parameters[Edit template data]

Parameter		Description	Type	Status
1	first parameter	This is the ticket's ID number, visible in the URL of the ticket Default Example {{OTRS ticket|9552593|2016110210002783}} Auto value	String	required
2	second parameter	This is the actual ticket number, which is rather longer than the ID number Default Example {{OTRS ticket|9552593|2016110210002783}} Auto value	String	required

Usage

{{OTRS ticket|TicketID|TicketNumber}}

Example

{{OTRS ticket|502785|2006110810008642}}

gives:

OTRS ticket # 2006110810008642

which links to:

//ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=502785
(Note that users who do not have OTRS permission will not be able to follow such a link for privacy reasons.)